FAQ
About Chelsea Modern Furniture
We offer modern furniture designed to last for years, adapting as you grow and relocate - whether it’s a move to a new city, state, or even another country.
"Designed to Adapt, Built to Last"
Order
How do I place an order?
To place an order, simply browse our selection of sectional sofas and choose the one that fits your living space. Add the item to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, and then confirm your order.
Can I make changes to my order after it has been placed?
Unfortunately, we are unable to make changes to an order once it has been placed. We recommend double-checking your order details before confirming your purchase.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal.
Do you offer bulk ordering?
Yes, we offer bulk ordering for commercial customers or individuals looking to purchase multiple sofas. Please contact us at chelseamodernfurniture@gmail.com for more information and special pricing.
Tracking
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your delivery on our website or the shipping carrier's website.
When will I receive my tracking number?
Tracking numbers are typically sent within 2-5 business days after your order has been shipped. If you haven't received your tracking number within this timeframe, please check your spam folder or contact us at chelseamodernfurniture@gmail.com for assistance.
What should I do if my tracking information is not updating?
In rare cases, there may be a delay in the tracking information updating. If your tracking information has not been updated for more than 3 business days, please contact the shipping carrier directly or reach out to us at chelseamodernfurniture@gmail.com for further assistance.
Payment
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal.
Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption technology to protect your personal and financial information during the checkout process.
Do you offer financing options?
At this time, we do not offer financing options. All purchases must be paid in full at the time of checkout.
Can I cancel or change my payment method?
Once an order has been placed, we are unable to cancel or change the payment method. If you have any concerns or questions about your payment, please contact us at chelseamodernfurniture@gmail.com for assistance.
We accept returns on unused items in their original packaging within 30 days of delivery. There’s no restocking fee for new items, and return shipping is the buyer’s responsibility. We’ll handle the carrier arrangement for your convenience.